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IT Operations Agent

Adrian

AMS Support Agent

Handles the intake, classification, and resolution of standard technical incidents. Filters complex requests before escalating to human personnel.

  • Multi-module SAP Support (MM, SD, FI, eWM)
  • Intelligent Triage: Service vs. Dev Request
  • Prioritization (SLA) & Multilingual Support
Core Infrastructure
n8n Dify
Integrations & Connectivity
Excel G-Sheets CRM ERP (SAP) API REST Webhooks
Build Time 5 days*

* Estimated time. May vary based on the number of databases and integrations required.

We automate processes with human-centric agents.